Policy & Booing Conditions
Our Guarantee
Grooming is an essential aspect of canine care that contributes significantly to the overall health and well-being of dogs. Regular grooming not only enhances the aesthetic appeal of a dog but also plays a crucial role in maintaining skin health and preventing various dermatological issues. This page aims to provide an overview of the importance of grooming and the specific services offered to ensure optimal care for your pet.
One of the primary services offered in dog grooming is the Bath and Blow treatment. This service is tailored to accommodate both short and long-haired breeds, ensuring that each dog receives the appropriate care based on their specific coat type. A thorough bath helps in removing dirt, debris, and allergens that may accumulate in the fur, while the blow-drying process aids in preventing matting and promotes a healthy coat. Studies indicate that regular bathing can reduce the presence of allergens by up to 80%, significantly benefiting dogs with sensitive skin.
The techniques employed during grooming are critical to achieving the desired results. Expert groomers utilize specialized tools and methods to ensure a gentle yet effective cleaning process. For instance, the use of high-velocity dryers can reduce drying time by up to 50%, minimizing stress for the dog and enhancing the overall grooming experience. Furthermore, proper drying techniques are essential in preventing skin irritations and infections that can arise from damp fur.
It is also important to consider the psychological aspect of grooming. Many dogs experience anxiety during grooming sessions. Therefore, creating a calm and stress-free environment is paramount. Groomers trained in canine behavior can recognize signs of stress and adapt their approach accordingly, ensuring that the grooming experience is as pleasant as possible for the dog.
Customer satisfaction is a priority in grooming services. After each grooming session, stylists engage with pet owners to review the results, ensuring that the grooming meets their expectations. This feedback loop is vital, as it allows for immediate adjustments if necessary. If any concerns arise post-grooming, it is advisable to communicate with the grooming staff within 24 hours. This proactive approach enables the stylists to address any issues without additional costs, reinforcing the commitment to customer satisfaction.
In conclusion, grooming is a multifaceted service that goes beyond mere aesthetics. It is a critical component of pet care that promotes health, well-being, and satisfaction for both the dog and the owner. By understanding the importance of grooming and the services provided, pet owners can make informed decisions that benefit their furry companions.
Timekeeping
As we work on a one-to-one basis, your dog will be given 100% of our attention throughout the appointment. This system can only work if clients drop off and pick up at the times specified. You do not need to arrive early, and if you feel you will not be able to make the pick-up time for any reason, please let us know. Due to us being a small salon we are aren't always able to separate your dog from others coming for their appointment which can cause great difficulty.
If your dog is not collected at the agreed collection time you will incur an additional charge of £6 per 30 minutes.
If you are more than 15 minutes late to your appointment, we will not be able to complete the groom in the allocated time this is then treated as a missed appointment and the deposit will be forfeit.
Deposits/Cancellations
All appointments require a non-refundable fee of 50% of the grooming price to be paid upon booking in order to secure the appointment. The fee is non refundable and if you need to rearrange please give us at least 48 hours notice and we will allow you to carry the deposit over to another day.
If you do not turn up to the appointment or cancel with less than 48 hours notice the deposit will be forfeit. Another fee of 50% of the grooming price will then need to be taken in advance to secure a new appointment.
Matted Dogs
Removing matts and continuous brushing can be very painful and distressing for your dog. As such, we will always advise clipping to remove the matted and damaged coat.
Since matts rest tightly on the skin, they can often cause or reveal inflammation, existing injuries, restricted movement, and blood circulation issues. Once removed, your dog may itch, lick, or feel irritated until the skin and blood flow return to their normal position.
If your dog needs to be clipped short due to excessive matting, we will be sure to contact you first, if not already discussed in the pre-consultation.
Severely matted dogs will incur an additional charge of £15 for de-matting and/or clipping off the coat. The procedure can take significantly more time and labour, as well as more product and equipment wear and tear than a routine groom.
If your dog does suffer with excessive matting, we are happy to discuss the appropriate brush and techniques to groom your dog correctly. We would also encourage regular full grooms and in between maintenance.
Flea Policy
Please help us maintain a flea free zone. If your pup is found to have fleas, we will charge a fee of £15 in addition to the cost of the groom, where they will be bathed in a flea shampoo and the salon disinfected.
Aggressive/Difficult Dogs
Any dogs that are aggressive towards a member of the team or another dog may need to be muzzled. If we feel the dog is too aggressive or difficult to groom, we may refuse to continue the groom and send them home. We will always ensure we do best by the dog and if the groom is too stressful for them, we will stop. We may also refuse to groom them again in the future.
We will only charge for the service we are able to complete.
Dogs That Are Pregnant Or In Season
If your dog is in season, please make us aware when booking the appointment. Male dogs can detect a female in heat often causing their behaviour to be disruptive whilst grooming. We must also ensure they are always kept separated.
We will not groom dogs that are pregnant.
Complaints
In the unfortunate instance that your dog has suffered an injury during the groom such as a nail cut too short or a small nick from the clippers, we will make you aware upon collection. Photos will be taken, and the correct care advice given.
These instances are very rare; however, accidents do happen. Dogs do tend to fidget whilst being groomed, and if the coat is in a bad condition small nicks can unfortunately sometimes occur.
If a complaint is made, we will do a full investigation into what has happened and will present our findings and hope to resolve it as soon as possible. If we feel we are unable to come to an agreed conclusion we will pass the information onto our insurance company who will settle it on an impartial basis.
Please note that if you do wish to make a complaint, then please contact us within 7 days of the groom date. Any complaints made after 7 days of the groom being completed will not be perused.